Frequently asked questions

Search for a name from the Register Domains page. If it's available, add it to your cart and complete checkout — your organization's contacts are used automatically, or you can assign a saved contact profile before you buy.

Yes. Start a transfer from the Transfer Domains page — you'll need the domain unlocked at its current registrar and its transfer authorization code. We'll show you the transfer's status as it moves through each stage.

Yes, any time the domain isn't locked or mid-transfer. Use the Transfer Out tab on the domain's management page to unlock it and retrieve what the losing side needs to release it.

With auto-renew on (the default), we bill and renew it automatically before expiration. If auto-renew is off and the domain lapses, recovering it can involve extra fees or, past a certain point, losing it entirely — we recommend keeping auto-renew on for anything you don't want to risk losing.

Yes — Domain Pool manages domains across multiple registrar partners behind the scenes, and checkout handles a mixed cart as a single, normal purchase.

Yes — add, edit, and remove A, CNAME, MX, TXT, and other standard record types from the DNS tab on the domain's management page.

Yes. Update nameservers from the Nameservers tab. Switching away from Domain Pool's nameservers means DNS records are managed wherever your new nameservers point, not here.

Yes — the Web Redirection tab lets you forward a domain to another URL without setting up full hosting or DNS records.

It hides your registrant contact details — name, email, phone, and address — from the public WHOIS lookup for that domain, replacing them with placeholder information.

It's a yearly add-on attached to a specific domain — it can't be bought on its own. Turn it on for a domain at checkout when you register, transfer or renew it, or later from the domain's Contacts tab. Checkout only offers it on extensions that support it, with its price. See the Domain Privacy page under Products for details.

Yes, from the domain's Contacts tab. Privacy that's already paid for stays on until the end of its term and then doesn't renew. It can't be turned off while a domain is listed for sale on the Marketplace, or while it uses the Trustee Service or Local Presence, which require it.

Yes — you can enable multi-factor authentication on your account from Settings for extra protection against unauthorized access.

Some country-code extensions only accept a registrant based in that country. With the Trustee Service, a trustee holds the registration on your organization's behalf so you can still register and use the domain. See the Trustee Service page under Products for details.

Both are added to a specific domain, not bought on their own. Add a domain to your cart to register or transfer it, and checkout shows each option only when the domain's extension supports it, with its yearly price. To add one to a domain you already manage, use its Contacts tab for privacy, or contact us for the Trustee Service.

A .co.jp can only be registered by a company registered in Japan. If your organization doesn't have one, the trustee can hold it for you, but a trustee-held .co.jp can only redirect visitors to another domain you own. You enter the destination at checkout, our team sets up the redirect, and you can ask us to change it later from the domain's Transfer tab.

Yes, through our team rather than self-service, since the new owner or registrar also has to meet the extension's rules. Send a request from the domain's Transfer tab well before its renewal date; otherwise the Trustee Service renews with the domain.

Yes. The Trustee Service and WHOIS privacy renew every year together with the domain, on the same renewal invoice.

Payments are processed by Stripe, so Domain Pool never stores your full card details. Your account and organization data are access-controlled by role, and you can add multi-factor authentication for extra protection.

There's no separate "subscription" to cancel — turn off auto-renew for that specific domain from its Overview tab any time before its renewal date, and it simply won't be billed or renewed again.

Domain registrations and renewals follow standard registry rules and are generally final once processed. If something's wrong on our end — a billing error or a failed order — contact support and we'll sort it out.

You're billed per domain and per service you actually use — registration, renewal, transfer, and optional add-ons like WHOIS privacy — rather than a fixed monthly plan. Your invoices and order history are always available under Account.

Yes — reach our team any time from the Contact page, or from within your dashboard if you're already a customer.